Returns

Return policy

At SannT , we always strive to ensure your satisfaction. If you need to return a product, please check the rules below:

1. Return Deadline

You can request the return of a product within 7 calendar days after receipt, as provided for in the Consumer Protection Code.

2. Return Conditions

For a return to be accepted, the following criteria must be met:

  • The product must be in its original packaging , with no signs of use, washing or damage caused by the customer.
  • All accessories and items that accompany the product must be returned together.
  • Custom or personalized products are not eligible for return, except in cases of defect.

3. Return Request Process

  1. Contact us 📱 (31) 99275-4997
    • Full name.
    • Order number.
    • Reason for return (defect, regret, etc.).
    • Photos or videos (in case of defects).
  2. Our team will review your request and respond within 3 business days with return instructions.

4. Shipping Costs

  • Defects or shipping errors: If the product is defective or you received something different from what you ordered, the shipping costs will be covered by us.
  • Repentance or exchange by customer's choice: In these cases, the customer will be responsible for shipping costs.

5. Refund

After receiving and analyzing the returned product, the refund will be processed:

  • Deadline: Within 10 business days .
  • Method: According to the original payment method (card, Pix, etc.).
  • If the product does not meet the return conditions, it will be returned to the customer without a refund.

6. Defective Products

If the product has a manufacturing defect within the return period, you can request a replacement or a full refund.

If you have any questions or need support, our team is always ready to help.

SannT – Here, you buy with confidence!